Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Games typically evolve and are getting harder as the player progresses through the game by introducing new features, riddles, or ways of doing things. Also, gamers frequently take up new and sometimes very complex games. They do this without ever reading a manual or undergoing a training course.

...

This can also be applied in system or process training by guiding through each step rather than explaining or training a process in full before an employee goes through it the first time. Think for example an employee being trained on how to process the application for a home ownershomeowners' insurance. The employee could be trained on the entire process end-to-end before doing it, e.g., register new customer (CRM), input pricing parameters (size, contents, etc.), adjust for special hazzard hazard grades, etc. and be asked to do it themselves after the training. If they haven’t already forgotten how to do step one, they’ll for sure start struggling at step two or three and need to refer to their notes. Instead, they could be guided through step by step, I.e., they get instructions how to register a new customer and do it, then they get instructions how to input the pricing parameters and do it, and so on.

...