In case if GRAVITY is not loaded or some callouts are not shown where they are expected collecting of debug information could help us to understand the reason.
1.1. Open extension’s settings page
Edge: extension://cagndfididnledjnakfhigdkjkmiamlf/options.html
Chrome: chrome-extension://acgekcnaajgndgpkkkmojgdidgipaplh/options.html
1.2. Click on blue panel to expand all the settings
1.3. Enable verbose logging
2.1. Open a page where GRAVITY is used
2.3. Press <Ctrl> + <Alt> + <D> on keyboard and confirm activation of the debug mode
Chrome:
Edge:
4.1. Reload the page
4.2. Switch GRAVITY 'ON' if it switched off (if GRAVITY control is loaded)
5.1. Do right mouse click somewhere on 'Console' tab and save collected console logs to a file.
5.3. Send log files to us.
6.1 Deactivate debug modes for GRAVITY and for extension same way as they were activated.