To add callouts to the help page of SAP SuccessFactors, add the following URL to the ‘Site Mapping’ configuration where you home/start-page is configured.
ga.support.sap.com/dtp/viewer Type: STARTS_WITH
'Start/Home' landing page
Since the start page have different URLs depending from where you are redirect (home & start), you need to configure the GRAVITY ‘Hotspot Mapping’ the way GRAVITY saves/treat a hotspot equal.
Continuous Performance Management
Since the CPM-module behave differently than other SAP SF modules the normal way of using templated hotspots don’t work in the CPM-module. Since in this module only templates are needed please use the following configuration for GRAVITY ‘Hotspot Mapping’:
You can not place a callout on closed support blade. Since the tab who indicated the support content is in fact a 'button' which is not supported by GRAVITY at all.
Closed Support blade
Landing Page Modals
Some tiles on the landing page are showing more details in am modal view. That view is constructed in a way that GRAVITY can’t properly define where elements should be.
landing page modals
If a hotspot is placed in the header (A) GRAVITY can find the element and works as expected. If a hotspot is placed somewhere else on the modal (B), GRAVITY will lose that element, and will display it on the landing page top left corner.
If the modal is open and GRAVITY is activated all hotspots will be shown on the modal.
For aliases please contact GRAVITY support or use our latest Excel file with translations in four languages (English/German/French/Italian).