Microsoft Dynamics

Application configuration

  • Application type must be set to 'Microsoft Dynamics' to support automatic user authentication.

Site configuration

General

  • “Activate site URL watcher” must be activated.

  • Hotspot placement algorithm chain:

Site mapping

  • Allow “%customer.crm4.dynamics.com%“ DOMAIN

  • Add “START_WITH“ “%customer.crm4.dynamics.com%/uclient/blank“ as blacklisted URL to exclude multiple hidden technical iFrames on a page

  • Add “PAGE“ “%customer.crm4.dynamics.com%/webresources/widgets_container.html" as blacklisted URL for this domain to exclude a hidden iFrame

  • Add “START_WITH“ “%customer.crm4.dynamics.com%/tools/" as blacklisted URL for this domain to exclude hidden iFrames

Hotspot mapping

  1. .[^/]+(/main.aspx)\?.*(pagetype=.[^&]+).*(etn=.[^&]+).*

  2. .[^/]+(/main.aspx)\?.*(etn=.[^&]+).*

  3. .*(/webresources.*)(data=.[^&]+).*(typename=.[^&]+).* - optionally, if custom web resources are used

  4. .*(/webresources.*) - optionally, if custom web resources are used

  • Not supported