GRAVITY Insurance Value Proposition
Instant expertise
GRAVITY revolutionized the way insurance professionals gain expertise in and navigate through complex insurance systems and processes. By providing on-the-job training, users can learn about insurance applications, processes and products while actively working with them. This immersive approach allows for hands-on experience, providing a deeper and quicker understanding of the intricacies of insurance operations. New employees can be onboarded and be producitve quickly, easing the pain of high workforce fluctuation.
Fast compliance with new regulations
GRAVITY enables the incorporation of evolving regulations within the work processes, ensuring users' adherence to updates and amendments, pivotal in such a heavily regulated industry. Where system changes and traditional training methods can take months, new information can be added to GRAVITY instantaneously. No more compliance training! Using GRAVITY to alert employees at cruicial decision making points in their business process enables 100% compliance, be it with the reworked Insurance Oversight Act (IOA), the new Federal Act on Data Protection (nFADP) or indeed constantly changing sactions.
Increase speed to market
Whether launching new products, changing processes or introducing new systems, time to market, whether internal or external, is critical to the success of these initiatives. The use of GRAVITY enables the rapid communication of changes and the introduction of new features at critical points in the business process. This ensures not only over 90% user adoption of new features, but also immediate process implementation. All without separate training sessions. This significantly accelerates the adoption and integration of new insurance technologies, enabling insurance companies to stay ahead in a constantly evolving industry.
Reduced support costs
GRAVITY's interactive step-by-step instructions provide comprehensive support within the application, saving up to 60% on support from business and IT. By integrating knowledge transfer directly into workflows, users can access on-demand guidance and solutions to common issues, minimizing the guesswork and frustration that often accompanies seeking help. One of our insurance customers stated that 40% of their support cases, pre-in-app-guidance were due to users not fully understanding the application. By leveraging GRAVITY in insurance core applications, companies can ensure the 100% correct ussage of systems and processes.
GRAVITY Award 2023 - Insurance
Zurich Insurance - Best GRAVITY User Engagement
Zurich Insurance has recognized that giving users a better experience leads to higher acceptance of innovative services. Sewan Renold, Head of Customer Activity Platform, believes that the user experience should focus on individuals rather than tools.
During the implementation of GRAVITY, Zurich took into account its users' preferences and needs in developing their CRM system. Improved user experience led to an increase in engagement, which translated into fewer service requests and higher customer satisfaction.
In light of this exceptional use of GRAVITY and the impressive outcomes garnered, we are delighted to present Zurich Insurance with the Best GRAVITY User Engagement Award 2023.
Mobiliar Insurance - Innovator in Insurance Transformation
The Swiss insurance company Mobiliar has repeatedly proven to be a pioneer in the digital transformation of the insurance industry.
Through innovative thinking and close collaboration with the GRAVITY team, Mobiliar has also contributed significantly to the improvement of GRAVITY. Their contribution to the development of the Callout Activators feature has driven its development and improved the solution in a sustainable way. This feature offers many new application possibilities and although it is currently in BETA status, it has already become a key feature of GRAVITY.
Mobiliar has shown itself to be capable of digitizing its own business processes and has also played a key role in the development of GRAVITY. Their work has helped to make GRAVITY an even more powerful tool, driving the digital transformation of the insurance industry.
Because of all these factors, the Swiss Mobiliar Insurance Company is our clear winner for the Best GRAVITY Feature Input Award 2023.
Resource Collection
Here are links to resources that support our claims and can help you better comprehend the essence of GRAVITY.
Interview with GRAVITY customer Zurich Insurance Group Head of «Customer Activity Platform» | 
|
A list of testimonials from our satisfied customers to demonstrate the benefits: | 
|
Check out this short video to see how it feels to interact with GRAVITY — it's a lot like playing a video game! | |
You can see the demonstration video in SAP SuccessFactors to learn how GRAVITY works. | |
Successful roll-out of Salesforce CRM at Generali Insurance. Check out the video to learn details how Generali achieved 98% user adoption thanks to GRAVITY. |
