In case if GRAVITY is does not loaded load or some callouts Callouts are not shown displayed where they are expected, collecting of debug information could might help us to understand the reason.
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Edge: extension://cagndfididnledjnakfhigdkjkmiamlf/options/options.html
Chrome: chrome-extension://pmpdmhggccibpajfnllimbmflgkpoaml/acgekcnaajgndgpkkkmojgdidgipaplhoptions/options.html
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1.2. Click on the blue panel to expand all the settings
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3. Open browser’s developer console on 'Console' tab
Chrome:
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Edge:
4. Collect logs
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5. Save and send collected logs
45.1. Do right mouse click somewhere on 'Console' Right-click anywhere on the Console tab and save the collected console logs to a file.
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5.2. Do right mouse click somewhere on 'Network' tab and save network communications to a file.
Unfortunately browsers do not provide option to save only GRAVITY-related requests even if a filter is applied, therefor, depending on the how the target application is built, this log may contain sensitive information if such information is shown on the loaded view, so better to choose the most simple page without sensitive information shown there, it if possible.
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4.2. 3. Send log files to us.
6. Deactivate debug modes
56.1 Deactivate debug modes for GRAVITY and for extension in the same way as they were you activated them.