Understanding Picture Sizing in Callouts

Pictures are a great way to enhance the user experience in a knowledge base article. They help to break up long blocks of text and make the content more visually appealing. However, it's important to understand how pictures are sized in Callouts to ensure they display correctly and don't negatively impact the overall user experience. In this article, we'll go over two important points to keep in mind when adding pictures to Callouts.

Picture added as URL-Link will be adjusted and recalculated based on the width of the Callout

When adding a picture as a URL link, it's important to keep in mind that the picture will adjust and recalculate based on the width of the callout. This means that if the callout is wider, the picture will be bigger, and if the callout is smaller, the picture will be smaller. It's important to test the article on different screen sizes to ensure that the picture displays correctly and doesn't appear distorted or pixelated.

Pictures uploaded through the GRAVITY upload function are limited to 800x600 pixels

When uploading pictures through GRAVITY, the maximum size displayed to a user in a “lightbox” is 800x600 pixels. This means that any pictures larger than this will be automatically resized to fit within these dimensions. It's important to keep this in mind when selecting pictures to use in your knowledge base articles. If a picture is too large or too small, it may not display correctly, and the user experience may suffer as a result.